FAQ

Are your sneakers new?

EastKick only sells 100% new and authentic items. Although the items are consigned, they are unworn and in pristine condition.

What payment methods are accepted?

We offer a variety of payment types, with many that are local to each country.

What should I do if the payment is not working?

In case your payment doesn't go through. Please try another card.

I have a coupon code. How do I use it?

Coupon codes can be redeemed on the Checkout Page. On the right-hand side of the checkout page, all your cart items will be listed. Below this will be a “PROMO CODE” box. Copy your code here and the discount will be applied to your cart immediately.

Coupon codes cannot be applied during promotional periods or sale dates, nor can they be combined with any other offers.

When will my order ship?

Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays

Easter Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
New Year's Day

Where is my order coming from?

California, USA

New York, USA
Tokyo, Japan
London, UK
Hong Kong, HK

Do you ship internationally?

Yes! EastKick ships to most countries worldwide. For international customers, please use the country selector at the checkout. If you do not see your country listed, unfortunately we do not offer delivery at this time.

Can I change the shipping address?

Within 48hrs

What is your Returns Policy?

If, for any reason, you’re not pleased with your purchase, you have 14 days from the delivery date of your order to submit a return request. Item(s) must be shipped back to EastKick within 7 days of an approved request.

All returned items must adhere to our return policy for a refund to be processed:
- Items must be unworn, unused, unwashed and in the original condition received.
- Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box. Products on sale are not eligible for a refund.

- Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.

What is PSD2?

PSD2 is a new European law introduced to make online payments more secure. When you place an order online using a card payment, your bank may ask you to confirm your identity through 3D Secure authentication

What are the payment steps when I place an order?

When you place an order within Europe, you may be directed to a 3D Secure authentication by your bank. There are many ways to authenticate online payments and you could be asked to confirm your identity through SMS, email, or TouchID. Once your payment is authenticated and the order has been placed, you’ll return to the Stadium Goods confirmation page. As soon as your order has been confirmed, you’ll receive an email.

How will my bank confirm my identity?

Get in contact with your bank to understand their 3D Secure authentication process. Make sure they have the correct contact details for you just in case they use SMS or email for authentication.

I have some more questions about payment: who should I contact?

Please don't hestitate to contact our Customer Care Advisors to answer any additional questions you may have.